Frequently asked questions
How do I choose my size?
Compare the individual garment measurements on each product page with a coat you own. Contact us if you need help.
Where do you ship?
We deliver to the 50 United States and Washington, D.C. We do not deliver to U.S. overseas territories or APO/FPO military addresses.
What does shipping cost?
All orders receive free standard shipping. There is no expedited shipping option.
When can I expect delivery?
Handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. Estimated total delivery time is 4–6 business days, combining handling and transit; this is an estimate, not a delivery guarantee. Our cut-off is 7:00 PM, fixed UTC−06:00 Central Standard Time, throughout the year. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed after the cut-off, on weekends or on holidays begin handling on the next business day.
Can I return my coat?
Contact us within 30 calendar days of receiving your item to request a return. For change-of-mind returns, the coat must be unworn, unused and unwashed, with tags attached, in its original condition and packaging.
Who pays return shipping?
We pay return shipping when the return results from our error or a damaged or defective item. You pay return shipping for a change-of-mind return. There is no restocking fee.
When is a refund issued?
Once your refund is approved, the amount will be refunded to the original payment account within 10 calendar days.
How should I care for my coat?
Review the care instructions for the selected material and construction on the product page. Professional dry cleaning is recommended.
How are payments and orders handled?
Review the displayed total and payment details before submitting. For questions about payment confirmation or order acceptance, contact [email protected].
How can I contact you?
Email [email protected] or use our Contact Us form.